Job Description: Business Support Specialist
Position Title: Business Support Specialist
Location: Ochre Dawn Creative Industries

Join Our Team as a Business Support Specialist at Ochre Dawn!

About Us: Ochre Dawn is a proud 100% First Nations owned company based on Kaurna Country in Adelaide. Our roots are deeply embedded in the rich cultural heritage of Australia, and we work across the country to deliver exceptional creative and business solutions. At Ochre Dawn, we blend tradition with innovation, providing a unique approach that respects and celebrates First Nations culture. Our team is a dynamic mix of professionals who are passionate about making a difference and contributing to meaningful projects.

Job Summary: We’re seeking a highly organised Business Support Specialist to ensure smooth daily operations, project coordination, and sales support. You’ll handle administrative tasks, support sales, and coordinate projects with professionalism and efficiency.

Key Responsibilities:

1. Administrative Support:

  • Maintain the office environment to ensure a friendly and organised ambience.
  • Check and respond to emails, handle phone calls, and greet clients.
  • Schedule and plan meetings and appointments for senior management.
  • Maintain office systems (both electronic and paper) for effective administration.
  • Resolve office-related issues, such as equipment problems.
  • Ensure office supplies are stocked and manage inventory levels.
  • Set up meeting rooms for client meetings and ensure a professional environment.
  • Handle client and supplier inquiries with professionalism and efficiency.
  • Enter client and supplier details into the CRM system.

2. Sales Support:

  • Create quotes and proposals for potential clients.
  • Provide excellent customer service by addressing client inquiries and concerns.
  • Conduct client research to support sales strategies.
  • Assist in preparing sales presentations and materials.
  • Maintain accurate records of sales activities and client interactions in the CRM system.
  • Collaborate with the sales team to ensure cohesive sales strategies.
  • Generate sales reports and analytics for management review.

3. Project Coordination:

  • Manage handover of projects from the sales phase to the project/design phase.
  • Coordinate projects in conjunction with Project and Design Teams or Artists.
  • Ensure timely delivery of projects by collaborating with various teams.
  • Set up projects in current software systems and maintain up-to-date correspondence.
  • Create and manage both soft and hard copies of client project folders.
  • Liaise with artists and subcontractors to coordinate project tasks.
  • Process purchase orders in the financial system.
  • Collate material for meetings and attend as necessary.

5. General Duties:

  • Perform general office tidy-up, including emptying bins and putting dishes away.
  • Water plants and manage office cleanliness and organisation.
  • Receive and process incoming goods.
  • Maintain friendly and trusted relationships with suppliers, customers, and the Ochre Dawn team.

What you will bring to the role:

  • Proven experience in an administration, customer service and/or project delivery
  • A quick learner of technology and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM systems.
  • Excellent organisational, time management, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Friendly and optimistic attitude, with a high level of professionalism and discretion.

What we can offer you:

  • Flexible working hours
  • Beautiful office space
  • Occasional travel opportunities
  • Training and development opportunities
  • Above award rates
  • Fun and welcoming team

Application Process:

If you feel this is the perfect opportunity for you, apply now! Please include your resume and a cover letter outlining your skills and experience (or if you really want to stand out from the crowd, send us a short video introduction in lieu of a cover letter!).

Please send your application to careers@ochredawn.com.au and include “Business Support Specialist Application” in the subject line.

Equal Opportunity Employer:

Ochre Dawn Creative Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.